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  • ISO9000:2000英文版 下载

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  • 名称:ISO9000:2000英文版
  • 类型:质量知识
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《ISO9000:2000英文版》下载简介
Requirementsforproductscanbespecifiedbycustomersorbytheorganizationinanticipationofcustomerrequirementsorbyregulation.Therequirementsforproductsandinsomecasesassociatedprocessescanbecontainedinforexampletechnicalspecificationsproductstandardsprocessstandardscontractualagreementsandregulatoryrequirements.

2.3Qualitymanagementsystemsapproach
Anapproachtodevelopingandimplementingaqualitymanagementsystemconsistsofseveralstepsincludingthefollowing:
a)determiningtheneedsandexpectationsofcustomersandinterestedparties;
b)establishingthequalitypolicyandqualityobjectivesoftheorganization;
c)determiningtheprocessesandresponsibilitiesnecessarytoattainthequalityobjectives;
d)determiningandprovidingtheresources
e)establishingmethodstomeasuretheeffectivenessandefficiencyofeachprocess;
f)applyingthesemeasurestodeterminetheeffectivenessandefficiencyofeachprocess;
g)determiningmeansofpreventingnonconformitiesandeliminatingtheircauses;
h)establishingandapplyingaprocessforcontinualimprovementofthequalitymanagementsystem.
Suchanapproachisalsoapplicabletomaintainingandimprovingandexistingqualitymanagementsystem.
Anorganizationthatadoptstheaboveapproachcreatesconfidenceinthecapabilityofitsprocessesandthequalityofitsproductsandprovidesabasisforcontinualimprovement.Thiscanleadtoincreasedsatisfactionofcustomersandotherinterestedpartiesandtothesuccessoftheorganization.

2.4Theprocessapproach
Anyactivityorsetofactivitiesthatusesresourcestotransforminputstooutputscanbeconsideredasaprocess.
Fororganizationstofunctioneffectivelytheyhavetoidentifyandmanagenumerousinterrelatedandinteractingprocesses.Oftentheoutputfromoneprocesswilldirectlyformtheinputintothenextprocess.Thesystematicidentificationandmanagementoftheprocessesemployedwithinanorganizationandparticularlytheinteractionsbetweensuchprocessesisreferredtoasthe“processapproach.”
TheintentofthisInternationalStandardistoencouragetheadoptionoftheprocessapproachtomanageanorganization.
Figure1illustratestheprocess-basedqualitymanagementsystemdescribedtheISO9000familystandards.Thisillustrationshowsthatinterestedpartiesplayasignificantroleinprovidinginputstotheorganization.Monitoringthesatisfactionofinterestedpartiesrequirestheevaluationofinformationrelatingtotheperceptionofinterestedpartiesastotheextenttowhichtheirneedsandexpectationshavebeenmet.ThemodelshowninFigure1doesnotshowprocessesatadetailedlevel.


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