Conversation
A
Cashier: Good morning. sir. May I help you?
Guest: My name is Mr Bell and I was in room 1111. I’d like to check out. Can I have my bill now?
C: Certainly. Mr Bell, please wait a moment……Thank you. Did you have breakfast this morning at the hotel or have you used any hotel services since breakfast?
G: Yes, but I paid cash for is also I haven’t used any services.
C: Fine. The total including sevice charge for two days is 844 yuan. Please check it.
G: OK.
C: Thank you, sir. Would you like to pay in cash or by credit card?
G: Credit card. Here you are!
C: Thank you. Could you sign here, please?
G: Fine.
C: Thank you for your coming. Please drop in again. Good-bye.
B
Cashier: Good morning. May I help you?
Guest: I’m Mr peters in room 806. I’m checking out today. But my flight doesn’t leave at until 4:30 p.m and I don’t want to wait around at the airport all day. Could I keep the room this afternoon?
C: Certainly, but as the hotel policy. The check out time is 12:00 at noon. You’ll have to pay half of the rate more. If you leave after12:00.
G: Never mind, then. Can I just leave my luggage somewhere until 4:00 p.m?
C: Certainly, sir. If you speak to the bellman, he’ll take care of it.
G: Thank you.
C: It’s my pleasure.
行李员岗位英语口语
Useful Expressions
1、Excuse me. Which one is your bag?
2、Is this bag yours?
3、I’ve come for your luggage.
4、I hope you will dropin again!
5、This is your claim tag.
6、May I help you with your luggage?
7、What else can I do for you?
8、Gould you sigh here?
9、Breakfast is on the first floor, from 7:00am to 9:00am.
10、Is your luggage will be here shortly?
11、How long will you leave the luggage here?
12、Let me take it please!
13、May I have your tag, please?
14、What’s your room number?
15、 Toilet is turn left.
16、How many pieces (of luggage ) do you have.
17、In our hotel we don’t accept tips. Thank you all the same.
18、I hope you will enjoy you’re stay.
19、Have a nice trip.
20、Are these your luggage.
Conversation
A
Bellman: Good afternoon. Madam. Welcome to our hotel.
Guest: Good afternoon.
B: May I help you with your luggage, madam?
G: Yes, please!
B: Please Just a moment, I’ll get a luggage cart. madam…….Thank you for waiting. I’ll show you to the front desk. This way, please.
G: Thank you!
B: You’re welcome.
B
Bellman: Madam. May I have your room card, please?
Guest: Yes. Here you are.
B: Thank you. your room is on the 10th floor. This way please……(take a elevator ).Your room is here, after you (go into the room).
G: Thank you very much.
B: Not at all. Where would you like me to put your luggage.
G: Anywhere. If you like.
B: Please check it. Is it the right number of your luggage?
G: Oh, Yes, It’s very correct. There’s something for you.
B: It’s very kind of you. But we can’t accept tips. Thank you all the same. Please enjoy your stay, Good-bye.
G: Good-bye.
www.liushuye.com
酒店商务中心英语口语：
Useful Expressions
1、I want to send a fax.
2、I’ll send this fax at once.
3、Sorry, sir. The line is busy.
4、I tried a lot of time, but it’s also busy.
5、It’s my mistake.
6、I’m sorry to bring you so much trouble.
7、All done, sir. Here you are.
8、Let me count, it’s 15.5 yuan in all.
9、Could you tell me how do you count this amount.
10、The regulation of charge in business center is on this board.
11、May I use the Internet.
12、Let me dial-up. Please sit down and you can use it already.
13、Can I typed of my E-mail.
14、How many copies do you need?
15、I’d like to copy this two pieces of paper, what’s the cost?
16、The Internet charge in 30 minutes is 10 yuan.
17、The copy each piece of paper for A4 size is 1yuan.
18、To enlarge or lessen one piece of paper costs as much as two pieces of paper.
19、To copy the paper’s both sides costs as much as two pieces of paper.
20、I’ll call the airline to see if there are tickets for you.
Conversation
A
Send a fax
Clerk: Good morning. sir. Can I help you?.
Guest: Good morning. I want to send a fax.
C: Where to, sir?
G: To Japan, here is the fax number, it’s (81)315769
C: Please sit down and wait a moment, sir. I will send this fax at once.
G: OK, Thank you.
C: Sorry, sir. The line is busy. I tried it again at a lot of time, but it’s also busy, is your fax number correct.
G: Let me see, oh, it’s my mistake. The right number is(813)3155769. I’m sorry to bring you so much trouble.
C: It doesn’t matter. All done, sir. Here you are.
G: How much does this two page cost?
C: Let me count, it’s 15.5 yuan in all. How would you like to make the payment, sir?
G: I’d like to pay in cash, but could you tell me how do you count this amount.
C: The regulation of charge in business center is on this board.
G: Let me see, I know. Here is the money.
C: Here is your change.
G: Thank you very much. Good bye.
C: My pleasure. Good bye.
B
Use internet type and copy
Clerk: Good afternoon, sir, Can I help you?
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