business intelligence with respect to customer profiles, behavior and segmentationstrategic role for postpaid services to
retain customers & sustain revenuesrapid uptake of prepaid servicesPrepaid-Postpaid Convergence- What’s happening in Asia-Pac?Recent Evolution…Closing the Gap- ChallengesEnhanced Customer ServiceIntegrating Billing and CRMSupportReplenishment Analytics Single view of the customer
AoC and Budget Control
Customer empowerment – Self-CareMultiple replenishment methods via multiple channels
Flexible replenishment policiesIdentification of high-value customers
Cross-Sell & Up-Sell OpportunitiesBalancesMultiple balances per customer for total flexibility
Shared balances between multiple customer
Flexible balance policies
……………………
……………………
