RMA early warning system
CS QAQuality StrategyQuality Strategy Pillars Advanced Quality Planning
Factory Prevention
Optimization & Continuous
Improvement
Reaction & Recovery
The first 2 portions are undertaken primarily with the factory production department as an internal customer in mind.
The last 2 portions are undertaken with the end customers in mind.Strategies (Product Life Cycle view… )Strategy #2
Minimize Intro Failure RateIntroR&D,
PurchasingProduction RampAQP
Activities
Strategy #1FMEA NPI
Control gatesTimePresentCompetitionFutureStrategy #3
Early Process Optimization during MPDOE, SPC, CLCA, & other CIPsStrategy #4
Quality Escalation (external failures)Detect, contain & recoveryInherent Quality & DFM/DFT; Vendor QACustomer Perceived FailureRateADVANCED QUALITY PLANNINGFACTORY PREVENTIONOPTIMIZATION & CONTINUOUS IMPROVEMENTREACTION & RECOVERY
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