- 名称：关于平衡计分卡_(pdf 英文原版）
- 类型：绩效考核
- 大小：154 KB
- 更新时间：05-02 19:25:02
- 下载次数：4269次
- 语言：简体中文
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《关于平衡计分卡_(pdf 英文原版）》下载简介
Definition:Measurescustomerperceptionofthelevelofresponsivenesscooperationand
communicationwiththeprocurementoffice.
DataSource:CustomerSurvey.
DataGeneration:Accomplishedbyusingstandardizedsurveyinstrument.Individualsurvey
responsesareenteredintotheExcelDataReductionProgramwhichcalculatesresults.
DataVerification:ProcurementDirectorsareresponsibleforaccuracyofdataandretentionof
ExcelProgramReportsinaccordancewithrecordsmanagementrequirements.Reportswillbe
madeavailableforcomplianceand/orHQreviews.
MeasurementFormula:Numberofcustomersrespondingtothesurveythataresatisfiedwith
theresponsivenesscooperationandlevelofcommunicationdividedbythetotalnumberof
customersrespondingtothesurvey.
MeasurementNotes:ReportingofficesaretousethestandardizedsurveyprovidedbyHQ.
Reportingofficesareencouragedtoaddadditionalquestionsthathavesignificanceonthelocal
levelbutdonotincludetheresponsestothesequestionsintheresultsreportedtoHQ.
Allofficesaretosurveyarepresentativenumberofcustomers.Inordertoensurethestatistical
accuracyofresultsofficesaretostriveforaminimumof30surveyresponses.Formostoffices
theprimarycustomersaretheProcurementRequestgenerators-thoseprogrammaticpersonnel
thatutilizeandbenefitfromthecontractorprovidedgoodsandservices.Ifappropriateoffices
mayalsowishtoconsiderincludingprogrammanagementespeciallyiftherehavebeenmajor
procurementactionsduringthereportingperiod.Thecustomersselectedforthesurveyshould
befromtheuniverseofcustomersthatutilizedtheservicesoftheprocurementofficeduringthe
reportingperiod.IntheannualBSCreportofassessmentresultsreportingofficesareto
describethemethodologyusedforselectionofcustomerssurveyedanddescribetherationale
foritsuse.
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