酒店夜间环境服务程序提要：所有非常规事件都必须在记事本上记录下来，所有应立即处理的事件将在当班保安的协助下执行
法规酒店夜间环境服务程序
Objectives目标
*To ensure that sound is minimized during the nighttime and all guest can enjoy a undisturbed night sleep
确保酒店内在夜间发出的声音最小，使得客人能有一个安详的睡眠。
*To ensure that guests and team members behave well during the night time
确保客人和团队成员在夜间相关的运转正常。
Policy Statement
政策阐述
*It is the policy of the hotel to provide a safe, peaceful and disciplined environment for guests and team members during nighttime
这是酒店关于为客人、团队成员在夜间提供一个安全、宁静、秩序的环境的政策。
Procedures
程序
1. The Night Manager will make regular rounds through and out-side of the hotel with or without the Security Officer on duty.
夜班经理在有/无保安的陪同下对酒店内外和周边进行正常的巡查。
2. He will inspect and monitor
检查和监视的内容有：
a) Guest behavior in bars and on the floors酒吧和楼层内客人的行为
b) Team member behavior in outlets, offices, kitchens, etc. from all departments员工在各个部门的各个出口、办公室、厨房等地的行为。
c) Work attitude, quality and progress工作态度、质量和完成状况
d) Uniform cleanliness and completeness制服的洁净和完整状况。
e) Grooming仪容、仪表及装饰状况。
f) Deficiencies that need to be followed up需要跟进处理的缺陷。
g) Unclean areas that need to be followed up
需要跟进处理的不洁净的区域。
h) Car parking and taxi driver behavior汽车和停泊和出租车的状况
i) Etc.等等
3. All events out of the ordinary will be recorded down on the log book and all events that need immediate action will be carried out with the assistance of the Security Officer on duty.
所有非常规事件都必须在记事本上记录下来，所有应立即处理的事件将在当班保安的协助下执行。
