How To Be An Even Better Manager 下载

Contents
Forewordtothesixtheditionxiii
Prefacexv
1.Howtobeabettermanager1
Whatmanagementisabout2;Theaimsof
management3;Purposeofmanagementand
leadership3;Theprocessesofmanagement5;
Managerialroles6;Thedistinctionbetweenmanagement
andleadership7;Thefragmentarynatureofmanagerial
work7;Whatmanagersactuallydo8;Whatmanagers
candoaboutit9;Managerialqualities10;Managerial
effectiveness11;Developingmanagerialeffectiveness12
2.Howtoachieveresults14
Whatmakesachieverstick?15;Whatdoachievers
do?16;Howtoanalyseyourownbehaviour17;
Learning18;Conclusion18
3.Howtoappraisepeople19
Whatisperformanceappraisal?19;Theaimof
performanceappraisal19;Howperformanceappraisal
canhelpmanagers20;Theprocessofperformance
appraisal20;Theperformanceappraisalcycle20;Stage
1:Howtoplanforappraisal21;Stage2:Preparingfor
theappraisaldiscussion23;Stage3:Theappraisal
discussion24;Appraisaldiscussionguidelines24
4.Howtoassessyourownperformance26
Theself-assessmentprocess26
5.Howtobeassertive29
Assertionandaggression29;Assertivebehaviour30;
Handingaggression30;Influencingstyles31
6.Howtobeauthoritative32
7.Howtocommunicate34
Barrierstocommunication34;Overcomingbarriersto
communication36;Listeningskills38
8.Howtocoach40
Aims41;Thecoachingsequence41;Coachingskills42;
Effectingcoaching42;Plannedcoaching42;Themanager
ascoach43
9.Howtoco-ordinate44
Approachestoco-ordination44;Acasestudy46
10.Howtocontrol48
Essentialsofcontrol48;Controllinginputsand
outputs50;Controlsystems51;Managementby
exception52
11.Howtobecreative54
Creativity54;Innovation60
12.Howtobedecisive63
Characteristicsofthedecision-makingprocess63;Ten
approachestobeingdecisive63
13.Howtodelegate66
Advantagesofdelegation67;Theprocessofdelegation67;
Whentodelegate68;Howtodelegate68;Thethoughtsof
somesuccessfuldelegators71;Acasestudy73
14.Howtodevelopyouremotionalintelligence74
Emotionalintelligencedefined74;Thesignificanceof
emotionalintelligence74;Thecomponentsofemotional
intelligence74;Developingemotionalintelligence75;
Neuro-linguisticprogramming76;Developingyourown
emotionalintelligence78
15.Howtodeveloppeople80
Investinginpeople80;Themanager’scontributionto
effectivedevelopment80;Managementdevelopment81;
Coaching83
16.Howtogeton84
Knowingyourself85;Knowingwhatyouwant88;
Personalqualitiesandbehaviour90;
Self-development91;Identifyingdevelopmentneeds92;
Definingthemeansofsatisfyingneeds92;Personal
developmentplans93;Tenself-developmentsteps93
17.Howtohandledifficultpeople95
Whypeoplearedifficult95;Tenapproachestohandling
difficultpeople96
18.Howtohandlenegativebehaviour98
Causesofnegativebehaviour99;Dealingwiththe
problem99;Tenapproachestomanagingnegative
behaviour102
19.Howtoinfluencepeople104
Persuadingpeople104;Tenrulesforeffective
persuasion104;Casepresentation105
20.Howtointerview109
Theoverallpurposeofaselectioninterview109;The
natureofaselectioninterview109;Preparingforthe
interview110;Thecontentofaninterview111;Planning
theinterview113;Interviewingtechniques114;
Assessingthedata117
21.Howtobeinterviewed120
Preparingfortheinterview120;Creatingtheright
impression122;Respondingtoquestions122;Endingon
ahighnote123
22.Howtogetjobengagement124
Developingjobengagement124;Empowerment125
23.Howtobeabetterleader127
Therolesoftheleader127;Leadershipstyles128;The
impactofthesituation128;Leadershipqualities129;
Whatorganizationsrequireofleaders130;Behaviours
peoplevalueinleaders130;Leadershipchecklist131;


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