- 名称：平衡计分卡（PPT 14页）
- 类型：平衡计分卡
- 大小：192 KB
- 更新时间：05-02 20:02:48
- 下载次数：4289次
- 语言：简体中文
- 推荐度：
- 上传会员ID：22893683
《平衡计分卡（PPT 14页）》下载简介
tsfromformal
BaldrigePresidentialorEnergyQuality
AwardSelf-AssessmentsandSiteVisit
Evaluations
Elements:
Timeliness:Extentofcustomer
satisfactionwithtimelinessof
procurementprocessing;planning
activities;andon-goingcommunications
Quality:Extentofcustomersatisfaction
withthequalityofprocurementservices
Communications:Extenttowhich
procurementcommunicatesaccurate
informationwhichimpactsthework
ofmyorganization
85%customersatisfactionratingin1998
(90%in199995%in2000)
CUSTOMERPERSPECTIVEOBJECTIVEMEASURENATIONALTARGETA-7CUSTOMERPERSPECTIVEOBJECTIVEMEASURENATIONALTARGET
(Appropriatetargetswillbenegotiated
betweentheCognizantDOEContracting
Officerandthecontractorpurchasing
organization)
CustomerSatisfaction(Cont.)
OPTIONAL
DataSource:
Real-timeTransactionalSurvey
(ifappropriate)
ElementsMenu:
Schedule
Cost
BestValue
Performanceagainststandard/commitment
OverallSatisfaction
A-8
……………………
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